Account and Payment

I have a new device, will my game data be transfered to the new device?
A: Yes! But at first, you should bind your in-game ID with your Facebook account before you change to a new device. After that you may continue your game in any devices with your Facebook account, and all of your data will be saved.

How do I switch game accounts?
A: If you have not bound your Facebook account with your in-game ID, you need to bind them at first. By doing so, you get two ways to switch accounts:

1. If you have the Facebook App in your phone, please open it and login your Facebook with the account that you would like to switch to. This will automatically switch the game account.

2. If you do not have the Facebook APP installed, then press 'Register/login' at the bottom left corner of the login screen in your game, open the Facebook login screen and change to another Facebook account there.

How do I get free Gems?
There are several ways to win free gems in game, such as participating in our New Events, completing Achievements, collecting Level Bonus and so forth.

I can't buy Gems or I paid in App store but still haven't got them?
A: If you can’t buy Gems in game, please contact our support team by sending us an e-mail with the screenshot of your problem. We will get to you as soon as possible.

There may be a delay on the arrival of Gems, but if you haven't got them after a long while since you paid, please do send us an email, and we will help you to solve this problem as soon as possible.

Our customer service e-mail is cs.dod@playcrab.com