Account and payment

I have a new device, can my gameplay be saved in the new device?
A: Yes! But at first, you should bind your in-game ID with your facebook account before you change to a new device. After that you may continue your game in any devices. Remember to login the game with the facebook account just bound.

How do I switch game accounts?
A: There are two ways to switch accounts.

1. If you have not bound your Facebook account with your in-game ID, you need to do that at first; If you have, please open your Facebook App and login with the account that you wish to switch to. This will automatically switch the Game accounts.

2. If you do not have the Facebook APP installed, then press 'Register/login' button on the login screen of your game (bottom left corner), open the Facebook and switch to another Facebook account there.

How do I get free Gems?
There are several ways to win free gems in game, such as participating in our New Events, completing Achievements, collecting your Level Bonus and so forth.

I can't buy Gems or I paid in App store but still haven't got them?
A: If you can’t buy Gems in game, please contact our support by sending us an e-mail with the screenshot of your problem. We will get to you as soon as possible.

There may be a delay on the arrival of Gems, but if you didn't receive them after a long while since you paid, please do send us an e-mail, and we will help you to solve this problem.

Our customer service e-mail is cs.dod@playcrab.com